FAQs | Help Center

What does my client see when they sign up?

Your client will have their own login to the system, with their own version of a dashboard. GIC will store all their important transaction documents for years to come, and offers agents a low-friction path to gain repeat business. Clients will be able to view their listing or offer page, the same way agents do, and see/review any documents you have uploaded. However, they will not be able to execute a document until an agent toggles it to 'Signable'. This protects agents and brokerages, eliminating any risk of clients signing the wrong offer or signing in the wrong signature field.

Last updated on Mar 03, 2026

Is GIC mobile friendly?

Yes. GIC was built to empower busy agents on the go. Rather than having to pinch and zoom to fill out contract fields, our modern interface is responsive and completely mobile friendly. Our platform and everything in it is dynamic and will adjust based on the size of the screen you are using, whether that is a phone, a tablet, or a desktop.

Last updated on Mar 03, 2026

Can my Transaction Coordinator (TC) use this? Do they need my login?

Yes, transaction coordinators can absolutely use GIC. We built the software with them in mind. Whether you use a third-party or in-house TC, they'll have their own login credentials and then connect with you in the system. With that connection, they can be added as a collaborative party to any transaction you want them to have access to. Additionally, this means that any brokerage that adds a TC to their workspace will be giving them access to their brokerage documents and templates so they can better work with you throughout the transaction process using the appropriate templates. For TC's this means all transactions they're managing flow to one singular dashboard for easier management and oversight — rather than having to login/logout of every individual agent's profile in existing software.

Last updated on Mar 03, 2026

How does it work if the other agent uses different software?

GIC is built to be flexible, providing several options for you to conduct a transaction with external parties. The most seamless way to work with an off-platform agent is to invite them to a collaborative Deal Room, where they can transact, upload documents, and both they and their clients can sign and share docs with you within GIC — all without needing to create an account. 1. Deal Room — GIC Listing Agent + Inviting External Buyer's Agent: https://www.loom.com/share/e56bf63fd2c44c65b973da38dda9baf3 2. Deal Room — GIC Buyer's Agent + Submitting to External Listing Agent: https://www.loom.com/share/deea2bc953a744549ae0d4d605d4f59a 3. Upload a PDF as External Offer If someone submits an offer to your listing from another platform (like CTM), and is unwilling to join your Deal Room to transact directly, you can import that offer into GIC by uploading a PDF. Once you've uploaded it, you can drag and drop signature boxes onto the offer so that (if desired) your client can execute the offer and send it back to the buying agent. In this case, the acceptance process does not happen as seamlessly as it would if the offer was submitted using GIC but it's still absolutely possible to upload and interact with offers submitted outside the system. View the Help Center article: Uploading an External Offer 4. Invite with Public Link - Free Limited Agent Account Additionally, GIC has a free user type called 'Limited Agent,' wherein an agent who does not wish to register for a paid account or use Deal Room but still wants to submit an offer to your GIC listing can sign up for free to submit their offer. The Limited Agent accounts are only able to create and submit 10 offers for free. They have more feature access than Deal Room agents, but still have limited features compared to paid agents. They're a free and easy way for an external agent to submit to you directly. - You can promote your listing using the 'Public Link' feature, and external parties will see a button to Submit Offer. If they have an account they will log in, if they do not have an account they will be prompted to sign up for a free Limited Agent account. View the Help Center article: Sharing with Public Link

Last updated on Mar 03, 2026

How do I cancel my GIC subscription?

You can cancel your paid subscription at any time through your account settings. At the end of your billing period, your account will become a 'Limited Agent' account — you can continue to use basic GIC features for free, and previous transactions and documents will remain available to access for compliance. Step by Step Guide — Cancel Your Subscription 1. Navigate to https://app.getincontract.com/ 2. Click on your name at the top left hand side of the page. 3. Click on the "Billing" tab. 4. Click "Go to my Billing Portal" 5. Click "Cancel subscription" 6. Then click "Cancel Subscription".

Last updated on Feb 23, 2026

How do I import past transactions into GIC?

You can import any past transaction files easily into your GIC Imports Vault for safekeeping. Even if you cancel your subscription, your transaction files will always be available to you within your GIC account for compliance and recordkeeping. Step by Step Guide: First make sure to 'Close' your past transactions in whichever transaction software you used previously. Then you'll export your transaction file making sure to include the transaction report or summary pages that those platforms generate. 1. Navigate to app.getincontract.com. 2. Click "Imports" on the menu. 3. Click "New Import" 4. Click the "Import Name" field and enter a name for this import. 5. Drag and drop your downloaded transaction file from your computer. 6. Once you have uploaded your file click, "Create Import". 7. You can click on the link to the file you have uploaded to view all of the documents.

Last updated on Feb 23, 2026

Can my clients share an email?

Yes, if your clients share an email address you can use the same email for them in the system. Step by Step Guide 1. Navigate to app.getincontract.com 2. From you menu click "Clients" on your menu. 3. Click "New Client" 4. Select "Multiple Clients". 5. Insert how you would like those clients to appear on all contracts. 6. Then add the emails and names of each member of the group. 7. Once you have entered each person's name and email click "Next". 8. You are then given the option to send your client an invitation to create their FREE GIC account. You can choose to send this at a later time but if you would like to send it now toggle from "No" to "Yes". Tip: It is not required for your clients to have an account in order to sign documents. This is is optional and allows the client to keep track of their dates and deadlines along with other benefits. 9. This will then allow you to send your clients an email inviting them to GIC. 10. Click "Done" to send the email invite and create your client profile. 11. Click "Paige & Peter Smith" to view your client group. 12. This takes you into your client profile where you can create representation documents. Click "New Representation" to start a new document. 13. Select whether the client is buying or selling then click "Create New Representation". 14. Click "Add Documents" to an add Exclusive Right to Buy or Sell. 15. Click "Launch Quick Start" to view all the documents you can add to this representation or you can type in the document name under "Search Documents". 16. Click "Exclusive Right to Buy (2024)" 17. Click "Add Documents" 18. Click "Exclusive Right to Buy (2024)" to open the document. 19. Click "Auto-fill". 20. Click "Apply" 21. Click "Send Message" to send this to your client. 22. Click "My Client" to easily add their emails. 23. This will send out individual emails to each member of the group even if they are sharing an email. The client can then click on the email addressed to them to view and sign documents. 24. If you are ready for your client to sign, toggle from "Locked" to "Signable". 25. Click "Send Now" to send for signature.

Last updated on Mar 03, 2026

How do I set up my email signature?

Update Email Signature - Navigate to https://app.getincontract.com/ - Click your name at the top left-hand side of the page. - Click on the "Email" tab. Alert! Right now, the system cannot support images. If your email signature block typically has an image like a logo or headshot, it will not show up in GIC. - Copy and paste your email signature here, or enter your email signature and contact details you'd like added to every outbound message. - Click "Save Changes" once you are done.

Last updated on Mar 03, 2026

How do I create teams?

How to Create a Team: 1. Click on 'Admin' in your menu located on the left-hand side of the screen. 1. Select Teams from the dropdown. 2. Click New Team 1. Enter a team name. 2. Choose a color for the team. 3. Add team members by clicking +Add Another and the input the email of the person you are adding. 4. You can add as many people here as you would like. 3. Assign roles to each member you add. 4. Click Create Team. How to Share a Template with a Team: 1. Go to the Templates tab on the left-hand side menu. 2. Select the template you would like to share. 1. Click on the three dots under Actions. 2. Select Set Shares and find the team you just created. 3. Click Save to grant access to everyone on that team.

Last updated on Mar 03, 2026

How do I change my brokerage?

If you are moving brokerages and would like to change the brokerage you're affiliated with, you'll need to request that your new brokerage (or the brokerage admin) add you as a member of their brokerage workspace. Below is a guide to transitioning brokerages. 1. Request access to your new brokerage's workspace The administrator of the new brokerage will need to either invite you to join or add you as a member of their workspace. Once this occurs, you will be added to the workspace and you will be able to see any shared documents, templates, and other members. - Note: You may have access to both your new and old brokerage's workspaces for a time during transition. Toggle between different workspaces using the 'Change Workspace' button below your name at the bottom of the menu bar. 2. Notify your current brokerage and discuss timelines / transactions It is recommended that you discuss the details of this move and any pending or open transactions you currently have prior to requesting the move. - Any open transactions you have in your old brokerage's workspace will stay in this workspace. You will need to reach an agreement with the old brokerage about which transactions you'll take with you, and reach out to our team ([email protected]) for help in moving these to your new brokerage. Have thoughts or feedback? We'd love to hear it! 🙋‍♀️🙋‍♂️**** Share your thoughts with us through the Feedback Survey here. Need more help? ⚠️ Get support here, or send us an email at [email protected].

Last updated on Feb 24, 2026

I entered the wrong email inviting a Buyer's Agent to a Deal Room, can I correct it?

Yes, you can change the email you used for an external agent when you invited them to collaborate in Deal Room. If there's a typo or you need to change it to a different email, you can generate a new invitation email using the 'Invite Buyer's Agent' button inside the relevant offer folder — even after you've already sent them one from this folder. Note: the new invitation MUST be generated before the agent accepts access. If they've already accepted the invitation, they must update their email themselves from inside the deal room. Below is a brief video tutorial: https://www.loom.com/share/e54048d1730f400b9744fcaeed3a6d7b

Last updated on Mar 03, 2026